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Dining Experience POV | Greeting Tables as a Restaurant Server
In-depth training for servers by servers: www.realservertraining.com
Dining Experience POV | Greeting Tables as a Restaurant Server
**In-Depth Training for Servers by Servers**
This is how to greet your tables with in-depth instructions for restaurant servers. It's part of a new series we put together with POV footage: The Dining Experience
Real Server Training | Real Tips for Restaurant Servers
#forserversbyservers
#thediningexperience
In-depth training for servers by servers: www.realservertraining.com
The greeting in a service industry is often underestimated, yet its significance cannot be overstated. It sets the tone for the ensuing relationship between the service provider and the customers. Even though these customers might be fleeting and you may never cross paths with them again, the quality of your interaction during the initial greeting can significantly impact the entire service experience.
As you embark on this guide, the goal is to provide detailed insights into the art of greeting guests. This comprehensive approach aims to enhance your understanding of the nuanced nature of relationships formed in the service industry.
Let's delve into the specifics.
### A. The Importance of a Thoughtful Greeting
After customers are seated, it's crucial to assess the situation before approaching. If they are engaged in conversation, especially in a large group or after a reunion, interrupting might lead to an awkward introduction. Timing is key, and being aware of the social dynamics at the table is essential.
### B. Strategic Approach
Approaching the table promptly, typically within a minute or two, is advised for several reasons. Firstly, time is money in the service industry, and efficiency is paramount. Secondly, customers quickly wonder if their server is aware of their presence, underlining the importance of a timely greeting.
### C. Intentional and Present
The initial approach is not a rushed encounter. It should be intentional, without distractions, as first impressions are enduring. A flustered or preoccupied demeanor may convey stress and a lack of capability to serve effectively.
### D. Tailoring the Greeting
Adapting your greeting based on the nature of the group is vital. Casual and friendly greetings might suit a bachelorette party, while a more formal tone may be suitable for a business luncheon or a romantic dinner. Flexibility is key, but having a general template streamlines the process.
### E. General Template for Greetings
"I'm Patrick, I'll be taking care of you. How y'all doing?" The choice of words may vary, but the structure remains consistent. A moment is allowed for a genuine response, fostering dialogue and establishing rapport.
### F. Importance of Rapport
Rapport is established through non-verbal communication during the initial 30 seconds. The guests are getting a feel for the server, and this foundational connection influences the entire dining experience.
### G. Elevator Speech in Upscale Settings
In upscale establishments, where more time is dedicated to each table, an elevator speech about the restaurant's concept and unique offerings can be beneficial. This helps educate guests, setting expectations for a more tailored experience.
### H. Role of the Server
A server is not merely a task performer but a facilitator, making the dining experience easy and enjoyable. Understanding this role helps guide and tailor the experience for guests.
### I. Relationship Dynamics
Perceiving oneself as a host, guide, and facilitator establishes equality in the service relationship. Mutual respect enhances the overall experience, emphasizing the server's role in delivering value.
In conclusion, the greeting is a critical element that shapes the trajectory of the entire service experience. By understanding the nuances, adapting to various scenarios, and building rapport, servers can elevate the dining experience for their guests. The guide provides a comprehensive template while emphasizing the importance of flexibility and genuine interaction.
Learn more: www.realservertraining.com
#restaurantserver
#diningexperience
#restaurantservice
#servertips
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КОМЕНТАРІ

  • @LittleLillies-
    @LittleLillies- День тому

    Great tips

  • @SimoNaji-d6z
    @SimoNaji-d6z 2 дні тому

    I am going tomorrow for working in a restaurant this is my first experience do you have any advice for me please

  • @user-kq2pk5kx7l
    @user-kq2pk5kx7l 3 дні тому

    Mate, not long ago I started working as a waiter, but I encountered such a problem that my hands are shaking what you can advise me?

  • @sharsh24
    @sharsh24 5 днів тому

    please never stop making videos, i’m thinking about being a busser and i’m nervous and your videos help me🥺

    • @RealServerTraining
      @RealServerTraining 4 дні тому

      haha thanks although i've gotten a bit busy with other projects. for now, please consider signing up here: www.realservertraining.com/ This will set you up with everything you need to know

  • @MR_THENIX20
    @MR_THENIX20 7 днів тому

    Appreciate your content man🙌

  • @redrage369
    @redrage369 9 днів тому

    Got thrown into serving with no experience or training, developed my own ways to survive and it surprises me how close I was to this system, currently 3 months in, good job!

    • @RealServerTraining
      @RealServerTraining 7 днів тому

      awesome glad you're made it through. if you need/ want more, everything is here: www.realservertraining.com/ masterclass on all things serving

  • @albertbobojorquez9964
    @albertbobojorquez9964 9 днів тому

    Great experience for the guest. Only thing I think you missed is removing the extra covers on the table.

    • @RealServerTraining
      @RealServerTraining 7 днів тому

      thanks man glad you liked this. yeah extra covers.... we put this together pretty quick and didn't consider everything -- just trying to give high level overview on serving in these kinds of restuarants

  • @SohaibSaidi-G
    @SohaibSaidi-G 11 днів тому

    I was absolutely clumsy and bad but your videos helped my massively although my weakness is that i sometimes forget people and their orders and cant carry multiple drinks nicely other than that i am doing amazing specially my skills dealing with all sorts of folks but work in a rather small bar now having five to six tables maximum rarely though rich people dont come here and i want to start working in a state restaurant i will apply in three days though i am super scared but calm wish me luck your videos were the best i definitely need much more tips and training plus maybe paid video chats if possible

    • @RealServerTraining
      @RealServerTraining 7 днів тому

      glad these videos have helped! everything you need is here: www.realservertraining.com/ All focused on high-volume restaurants, dealing with people, etc.

  • @Luci_lanterne836
    @Luci_lanterne836 12 днів тому

    I’ve been a server for a few months now and while I’ve had positive feedback on my service, i definitely feel I could fine tune some minor flaws, so I’m very thankful for this video. Thank you for the useful information!

    • @RealServerTraining
      @RealServerTraining 7 днів тому

      awesome glad this helped. if you want to up your skills more, everything is here: www.realservertraining.com/ seriously in-depth training that's helped 1000's of new servers

  • @baydaloyal
    @baydaloyal 14 днів тому

    & i want to ask also, I'll work in a fast food I'll handle the paying off & serving. but the boss said you'll also clean the dishes & cut the potato. I don't understand.

  • @baydaloyal
    @baydaloyal 14 днів тому

    What do you think using gloves

  • @baydaloyal
    @baydaloyal 14 днів тому

    same in fast food? I dunno really what to communicate, I'm alone & shy

  • @Jungla694
    @Jungla694 16 днів тому

    2:28 "Working on???" I'm here enjoying a quiet night out with my GF...no work is involved. Eating is not work.

  • @Jungla694
    @Jungla694 16 днів тому

    1:56 you picked up the plate with the wrong hand

  • @bad_choyces
    @bad_choyces 17 днів тому

    Vid starts at 0:42 - click here to skip the nonsense

  • @hubiaoai
    @hubiaoai 17 днів тому

    I am a ICT manager in China , I want to be a waiter in USA , but looks like a lot of things need to be learn , nice vedio , many thanks

    • @RealServerTraining
      @RealServerTraining 15 днів тому

      谢谢。在这里查看我的其他频道: www.youtube.com/@muaythaiexport

  • @DavidKrakt
    @DavidKrakt 19 днів тому

    One tip that I feel really helped me improve as a server.. People are there to enjoy their friends and family. So, not to butt in too much and interupt their time. Rather than stopping and asking if someone needs a refill, I just bring the refill to the table, and 9 out of 10 times, I can see the guests happy they are getting such prompt service.

    • @RealServerTraining
      @RealServerTraining 18 днів тому

      100%. Unobtrusive service is way to go. People aren't there to hang out with me.

  • @freddydanielmendezabreustu7249
    @freddydanielmendezabreustu7249 19 днів тому

    Excellent job I´m waiting for new videos. I had watched all the videos, I think, I have learned to much.

  • @brandonestevez6191
    @brandonestevez6191 23 дні тому

    Homie redo this video… I looked up steps of service cuz I was confused on what that was.. idk it was the basic shit I’ve been doing for years but I don’t think you can title the video what you did. It’s honestly clickbait, your the server of an Outback or Applebees id be so annoyed with 95% of the shit you said or did. Redo this one lil homie.

  • @deem.a.5577
    @deem.a.5577 23 дні тому

    I just had an interview at a restaurant and got hired on the spot for a server. I've only worked cafes. I am so excited and your videos rn are everything🫶

    • @RealServerTraining
      @RealServerTraining 18 днів тому

      awesome! complete programs here: realservertraining.com

  • @misssilverheadphxnes
    @misssilverheadphxnes 25 днів тому

    I am really thankful that i found your yt channel💕

    • @RealServerTraining
      @RealServerTraining 18 днів тому

      glad you found it! complete programs here: realservertraining.com

  • @Void-xy9nb
    @Void-xy9nb 28 днів тому

    Im starting my seasonal server job again and I noticed last summer that when I walk ,when i put my heel on the ground my whole body shakes and the drinks shake,sometimes the drinks spill even when on the tray.This is why I must always see at the tray,instead of forward like other servers.I work on a Bar-restaurant.Can you give me tips on this if you understand?

  • @o0Blu3b1rd0o
    @o0Blu3b1rd0o Місяць тому

    If necessary, I'll even say, ' Where do you prefer I put your plate?' BC sometimes I'm waiting on a table of businessmen, looking at drafts opened up and laying across the table. I will not touch someone's phones some people are way too touchy about their phones. I'd be irritated if someone touched my phone, Lol. So I ask where its best for me to place their food. It makes it seem as if you really care what works best for them (even if you really don't care, lol). If I have one available, I'll even suggest that I pull over an unoccupied table thats nearby to put the food on for them. They usually appreciate this bc it doesn't require then having to quickly rearrange themselves to make room for.their food. Don't forget to ask if they need to go boxes ;)

  • @o0Blu3b1rd0o
    @o0Blu3b1rd0o Місяць тому

    And if theyre not sure if theyre going to like a certain sauce, and Thats where they are getting caught up on something that they are leaning towards ordering, offer to bring out a little bit of the sauce in a little dressing cup.or something for them to try. They know that they like grilled chicken. But will they like it w that sauce smothered on it? Let them try the sample, or suggest that they order the dish and that they can ask for the sauce to be put on the aide of their dish. Then they can add it if they want and then whole dish isn't ruined by a sauce they ended up not liking......

  • @o0Blu3b1rd0o
    @o0Blu3b1rd0o Місяць тому

    I've also found for recommendations to make those that benefit me while making the customer happy. For.instance, if we're super busy and I'm waiting on a large table, it would benefit me to point out that we have a wing and pizza special. Maybe 4 pizzas and 2 doz wings would be enough for the group. If they agree to something such as that,a big chunk of time is saved BC now I don't have to go to each individual customer and take their order for specific hoagies, soups, salads with particular wants (lettuce, toasted, blah blah blah...). 'Oh, so we want pepperoni pizzas? How about maybe a plain for those who don't care for pepperoni...?' Gently guide and suggest what they can get, ensuring too, to make it a point to ask,'Is this ok with everyone?' at some point. That gives the person that say, doesn't like pizza or wings, the chance to say,'Hey I'd just like a house salad' or whatever else they want. Making a few pizzas and throwing wings in is easier on the kitchen, also. Again, then they aren't dealing w a various number of random orders for this table. Customers get fed, my job is a little simpler, other customers don't have to wait so long for me to get to them BC less of my time is spent focusing on this one group of people, etc. .....Its just a technique that I've found works for me. Also app aren't necessarily a waste of money. You've heard of hangry, right? I don't want a hungry table. Neither do my customers-they don't want mom to be bitchy BC she's hungry, lol! Get something in their tummies and they'll most likely be more pleasant and easy going as customers. It'll take stress off of you

  • @DaveTube-dy4cw
    @DaveTube-dy4cw Місяць тому

    No fake shit. Just REAL GOOD service.

    • @RealServerTraining
      @RealServerTraining 18 днів тому

      yeah man i'm of course nice and friendly with tables but competence > charm

  • @faisal.comilla.98
    @faisal.comilla.98 Місяць тому

    The following experience happened to me several times while going to a restaurant with my wife. Waiter greets my wife and gets order. Since my wife typically orders multiple items, the waiter totally ignores me without asking (and not even greeting) anything. Therefore, I need to call the waiter again to give my order. Then the waiter comes back in the middle of meal time and communicates only with my wife to make sure that everything is okay. Finally, the waiter comes with the bill at the end and communicates with me for the first time. I wanted to ask you whether it is normal for a waiter only to communicate with female guests unless the time comes for the bill payment (and, expect a generous tip from the male guest)?

  • @faisal.comilla.98
    @faisal.comilla.98 Місяць тому

    The following experience happened to me several times while going to a restaurant with my wife. Waiter greets my wife and gets order. Since my wife typically orders multiple items, the waiter totally ignores me without asking (and not even greeting) anything. Therefore, I need to call the waiter again to give my order. Then the waiter comes back in the middle of meal time and communicates only with my wife to make sure that everything is okay. Finally, the waiter comes with the bill at the end and communicates with me for the first time. I wanted to ask you whether it is normal for a waiter only to communicate with female guests unless the time comes for the bill payment (and, expect a generous tip from the male guest)?

  • @strongvaughn
    @strongvaughn Місяць тому

    Yo that was the hardest intro I’ve ever seen 💪

  • @joes0406
    @joes0406 Місяць тому

    Are trays a no no?

    • @RealServerTraining
      @RealServerTraining Місяць тому

      trays are fine! some restaurants don't actually use trays though... and often it's faster to just get a follow

  • @mariafernandatarazon409
    @mariafernandatarazon409 Місяць тому

    Your videos are amazing. I appreciate the edition and the valuable information on them

  • @joes0406
    @joes0406 Місяць тому

    What if it's really hot

    • @RealServerTraining
      @RealServerTraining Місяць тому

      just take two plates. sometimes i'll even use a napkin to pinch the plates. or a tray if it's in a restaurant that uses trays

  • @Cole_pie
    @Cole_pie Місяць тому

    Instead of open arm taking plates off of the table, shouldn't you walk around the the other side of the table to minimize reaching over your customer(which makes them feel uncomfortable). Now if you have a booth against a wall obviously you can't do that. But I was thought that you walk around the table to get their plates. And likewise for a round table.

    • @RealServerTraining
      @RealServerTraining Місяць тому

      yeah! absolutely walk around - this is more if we're against a wall/ booth or if it's just a super busy more casual restaurant. and ideally if I am reaching over guests, I serve guests on outside first so I'm not reaching over other plates.

  • @heart_less2686
    @heart_less2686 Місяць тому

    “This is how i structure my book” im sorry but it had me dying

  • @br2266
    @br2266 Місяць тому

    All I learned from this is that if you’re big and threatening and hairy and use your hands a lot then people are going to just nod their head, it’s a survival thing, has nothing to do with what he said.

  • @SohaibSaidi-G
    @SohaibSaidi-G Місяць тому

    What a helpful video I am only 18 I was so nervous your videos helped me so much for my new job as a waiter in a big restaurant

    • @RealServerTraining
      @RealServerTraining Місяць тому

      Glad you found this channel! full courses at www.realservertraining.com

    • @SohaibSaidi-G
      @SohaibSaidi-G Місяць тому

      @@RealServerTraining can i ask questions once I buy the course?

    • @RealServerTraining
      @RealServerTraining Місяць тому

      @@SohaibSaidi-G of course

  • @alessioagu
    @alessioagu Місяць тому

    Big mistake : you didn’t ask her about any allergy 😮

    • @RealServerTraining
      @RealServerTraining 7 днів тому

      this isn't a real dining experience... just a high-level overview

  • @chloeanastasia4050
    @chloeanastasia4050 Місяць тому

    I love the way you say “sure” lol I’m in love with your accent, I’m from Kentucky so I love a little Tennessee drawl 🫶🏼🩷

  • @bizzybeefamily
    @bizzybeefamily Місяць тому

    great info!

  • @teiece7890
    @teiece7890 Місяць тому

    Can you pretty please do a video on running checks and receipts and all that? Including separate checks ❤️

    • @RealServerTraining
      @RealServerTraining Місяць тому

      hmmm will keep this in mind!

    • @jqy4sho
      @jqy4sho Місяць тому

      @@RealServerTrainingyes, please a runner video!

  • @Coco044
    @Coco044 Місяць тому

    what if u got 4 plates

  • @PodChklilpp339
    @PodChklilpp339 Місяць тому

    The first five seconds where funny and adorable

  • @jared1862
    @jared1862 2 місяці тому

    What do you do if you run out of space on the card?

  • @deepwaygaming8679
    @deepwaygaming8679 2 місяці тому

    hy i am from Algeria 🇩🇿 istarte working as waiter in 4 stars hotel iwich to learn many things from your videos and your experience

    • @RealServerTraining
      @RealServerTraining Місяць тому

      Glad you found the channel! Thanks for watching - please share with friends

  • @olivialivetvvods6076
    @olivialivetvvods6076 2 місяці тому

    I just got promoted to server at the upscale steakhouse I work at. I have no experience in serving and I'm super nervous! I just know I'm gonna be binging so many of these videos haha

    • @RealServerTraining
      @RealServerTraining 2 місяці тому

      Awesome. Glad you found the content. If you want to go through full playlists without ads, you can do so here: www.realservertraining.com

  • @scubasteve5714
    @scubasteve5714 2 місяці тому

    Absolutely!!! Will watch this again!

    • @RealServerTraining
      @RealServerTraining 2 місяці тому

      Thank you! Please share the content if you find it useful

  • @antonioboros777
    @antonioboros777 2 місяці тому

    Really good content. Top notch 👌✅

  • @MattPendleton-ub9fe
    @MattPendleton-ub9fe 2 місяці тому

    Is he a valley girl or surfer boy with that bullshit affect